Front Desk Receptionist/ Client Care Team Member
5.
0 San Marino, CA San Marino, CA Part-time Part-time From $18 an hour From $18 an hour 10 days ago 10 days ago 10 days ago Objective:
Ensure a welcoming and smooth client experience during their visits to Village.
Primary
Responsibilities:
Client Interaction:
Create a welcoming and positive environment for everyone entering the studio.
Foster a strong community among clients, encouraging engagement and satisfaction through organized social events or communications.
Operational Duties:
Answer the phone when it rings (unless a client is in front of you) and hold an engaging conversation with clients or prospects following scripts and systems.
Maintain the distinct Village aesthetic, appearance, atmosphere, and culture.
Monitor and update key and secondary numbers like new clients, churn rate, client spends, etc.
Administrative Tasks:
Handle on-site client booking questions, retail purchases, and immediate scheduling issues.
Adjust memberships, billing, schedule, etc.
Data mining and tracking of key KPI's Required Skills:
Hospitable and a student of humans Attention to detail.
Strong written and verbal communication skills.
Experience with administrative software and calendar management.
A strong interest in personal/group fitness and the fitness industry.
Ability to handle multitasking and prioritize tasks based on urgency and importance.
Performance Metrics:
Client satisfaction rate.
Retention rate and churn percentage.
Accuracy and timeliness in administrative tasks.
Job Type:
Part-time Pay:
From $18.
00 per hour Expected hours:
15 - 25 per week
Benefits:
401(k) 401(k) matching Employee discount Paid time off Professional development assistance Schedule:
4 hour shift 8 hour shift Day shift Evening shift Weekends as needed Education:
High school or equivalent (Required)
Experience:
Administrative Assistants & Receptionists:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 San Marino, CA San Marino, CA Part-time Part-time From $18 an hour From $18 an hour 10 days ago 10 days ago 10 days ago Objective:
Ensure a welcoming and smooth client experience during their visits to Village.
Primary
Responsibilities:
Client Interaction:
Create a welcoming and positive environment for everyone entering the studio.
Foster a strong community among clients, encouraging engagement and satisfaction through organized social events or communications.
Operational Duties:
Answer the phone when it rings (unless a client is in front of you) and hold an engaging conversation with clients or prospects following scripts and systems.
Maintain the distinct Village aesthetic, appearance, atmosphere, and culture.
Monitor and update key and secondary numbers like new clients, churn rate, client spends, etc.
Administrative Tasks:
Handle on-site client booking questions, retail purchases, and immediate scheduling issues.
Adjust memberships, billing, schedule, etc.
Data mining and tracking of key KPI's Required Skills:
Hospitable and a student of humans Attention to detail.
Strong written and verbal communication skills.
Experience with administrative software and calendar management.
A strong interest in personal/group fitness and the fitness industry.
Ability to handle multitasking and prioritize tasks based on urgency and importance.
Performance Metrics:
Client satisfaction rate.
Retention rate and churn percentage.
Accuracy and timeliness in administrative tasks.
Job Type:
Part-time Pay:
From $18.
00 per hour Expected hours:
15 - 25 per week
Benefits:
401(k) 401(k) matching Employee discount Paid time off Professional development assistance Schedule:
4 hour shift 8 hour shift Day shift Evening shift Weekends as needed Education:
High school or equivalent (Required)
Experience:
Administrative Assistants & Receptionists:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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